Shipping and Return Policy
Our office ships orders around the world daily Monday through Friday excluding certain holidays. In-stock products typically ship within 24 hours (depending on the items ordered). Most items take 3-5 days for standard shipping after the order is processed. We will contact you if there is an issue with your order or a delay in shipping.
While we are human, we like to use the robots as much as possible. Shipping is automatically calculated for most items. There is a shipping calculator available during the checkout process.
The following are average shipping rates within the US (exact shipping cost will display when checking out):
1. Small items (e.g. Harken blocks, Sailing Gloves, Shackles, Halyards): Ground $8
2. Mid Size items (e.g. Harken Winches, Foul Weather Gear, up to 15 lbs.): Ground $15 to $20
3. Over Size items (e.g. Forespar Whisker Poles, Spinnaker Poles, over size tracks): Freight $90 to $120
Oversize and Overweight items may have a additional packaging and handling fees assessed in addition to the calculated shipping. These charges will appear below the item they apply to in your shopping basket. Certain items are too large to be handled by small package carriers (UPS, USPS, FedEx) and must be delivered by a freight company.
There are some times that our shipping system will not be able to calculate a shipping charge. At that time, you will see an "Estimated Shipping" charge during checkout. Continue with your order, and we will contact you withing 24 to 48 business hours to finalize the shipping charge.
We understand that things happen and you might need to return or exchange the items you just ordered. All items (except custom and/or special order items) may be returned and/or exchanged within 30 days of receipt. Returned items must be received within 30 days in new, unused and resalable condition. Item must be in the original packaging with tags still attached. All returned items are subject to a close inspection prior to acceptance. Refunds are contingent upon the item meeting the requirements for acceptance. Shipping charges are non-refundable. Return shipping costs will be at the customer's expense. Clearance, Special Order and Custom items are non-returnable. To process any return please contact us for a return authorization.